Zooba Taxi – Privacy Policy
Effective Date: [16/07/2025]
Welcome to Zooba Taxi. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.
1. Information We Collect
We may collect the following information:
a. Personal Information
- Full name
- Phone number
- Email address
- Profile photo
- Identity documents (e.g., Driving License for drivers)
- Payment information (handled securely via third-party providers)
b. Location Information
- Real-time GPS location when using the app (for ride matching, navigation, and tracking)
c. Usage Data
- App activity (e.g., ride history, preferences)
- Device information (e.g., model, OS version, IP address)
- Crash logs and diagnostic data
d. Communication Data
- Chat between drivers and riders
- Support tickets, feedback, or email inquiries
2. How We Use Your Information
- Ride matching and booking
- Real-time driver tracking
- Customer support
- Payment processing
- Safety and fraud prevention
- Improving app performance and user experience
- Sending notifications (e.g., ride status, promotions)
3. How We Share Your Information
We do not sell your personal information. However, we may share it with:
- Drivers/Riders: To complete bookings
- Third-party Services: Payment gateways, analytics tools
- Law Enforcement: If legally required or for fraud/investigation
- Service Providers: Hosting, support, and customer service partners
4. Data Security
We take reasonable measures to protect your data using:
- SSL encryption
- Authentication and authorization mechanisms
- Regular audits and monitoring
However, no method of transmission over the Internet is 100% secure.
5. Your Rights
Depending on your region, you may have the right to:
- Access your data
- Correct inaccurate information
- Delete your account and data
- Object to data processing
To exercise these rights, contact us at: support@zoobataxi.com
6. Retention of Data
We retain your data as long as your account is active or as required by law (e.g., tax or legal obligations).
7. Children's Privacy
Zooba Taxi is not intended for users under the age of 18. We do not knowingly collect personal data from children.
8. Changes to This Policy
We may update this policy from time to time. We will notify you via the app or email when significant changes are made.
9. Contact Us
Zooba Taxi Support
Email: support@zoobataxi.com
Address: Sulaimani, Sulaimani Center, Chwarchra, Malik Mahmood, 414, 477
Phone: +964 770 256 5555